1. Who We Are
This Privacy Policy applies to the bt999 online gaming platform, accessible at bt999.co, and all associated subdomains and services operated under the bt999 brand. References to "bt999", "we", "us", or "our" in this policy refer to the operator of the bt999 platform. References to "you", "your", or "Player" refer to any individual who registers an account, visits the bt999 website, or uses any bt999 service.
bt999 acts as the data controller in respect of personal data collected through the platform. As data controller, bt999 determines the purposes and means of processing your personal data in accordance with this Privacy Policy and applicable data protection law.
2. Data We Collect
bt999 collects the following categories of personal data from Players:
- Registration Data: Full name, date of birth, email address, mobile phone number (Pakistani numbers accepted, including those associated with JazzCash and Easypaisa accounts), and country of residence provided during account registration.
- Identity Verification (KYC) Data: Copies of government-issued identity documents (CNIC, passport, or national identity card), proof of address documents, and selfie or liveness verification images submitted for KYC compliance purposes.
- Financial Data: Payment method details sufficient to process deposits and withdrawals, including masked card numbers, mobile wallet identifiers (e.g., JazzCash or Easypaisa account numbers), bank account details, and USDT TRC20 wallet addresses. bt999 does not store full card numbers; payment processing is handled via PCI-compliant providers.
- Transaction Data: Records of all deposits, withdrawals, bonus credits, wagers, game rounds, and balance movements associated with your bt999 Account.
- Technical Data: IP address, device type, operating system, browser type and version, time zone, and session duration collected automatically when you access bt999.
- Communication Data: Records of your communications with bt999 customer support, including live chat transcripts and email correspondence.
- Responsible Gaming Data: Records of any deposit limits, loss limits, self-exclusion requests, or other responsible gaming tool activations associated with your Account.
3. How We Use Your Data
bt999 uses the personal data collected from Players for the following purposes:
- Account Operation: To create, maintain, and manage your bt999 Account, including processing your bt999 login authentication and enabling access to all platform features.
- Transaction Processing: To process deposits and withdrawals via your chosen payment method, including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard, and USDT TRC20.
- Identity Verification: To conduct KYC verification as required by applicable anti-money laundering and gaming regulations, and to verify that Players meet the 18+ age requirement.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other prohibited conduct on the bt999 platform.
- Responsible Gaming: To implement deposit limits, loss limits, self-exclusion periods, and other responsible gaming measures requested by you or required by applicable regulation.
- Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance through bt999's live chat and email support channels.
- Regulatory Compliance: To meet bt999's obligations under applicable gaming, financial crime, and data protection laws and regulations.
- Platform Improvement: To analyse aggregated and anonymised usage data for the purpose of improving platform performance, user experience, and game catalogue decisions. This analysis does not involve the sale of individual Player data.
- Marketing Communications: To send promotional messages, bonus notifications, and platform updates to Players who have opted in to marketing communications. Players may withdraw consent to marketing communications at any time via Account Settings or by contacting support.
4. Legal Basis for Processing
bt999 processes personal data on the following legal bases:
- Performance of a Contract: Processing necessary to operate your bt999 Account, process transactions, and deliver the services you have registered to use.
- Legal Obligation: Processing required to comply with KYC, anti-money laundering, responsible gaming, and other regulatory obligations applicable to gaming operators.
- Legitimate Interests: Processing for fraud prevention, platform security, and aggregated performance analytics, where these interests are not overridden by your rights and interests.
- Consent: Processing for direct marketing communications, where you have provided explicit opt-in consent. Consent may be withdrawn at any time.
5. Data Sharing
bt999 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. bt999 may share personal data with third parties only in the following circumstances:
- Service Providers: Third-party providers who assist bt999 in operating the platform, including payment processors (for JazzCash, Easypaisa, bank transfers, and card payments), KYC verification providers, IT infrastructure providers, and customer support software vendors. These providers process data only on bt999's instruction and are bound by data processing agreements.
- Game Providers: Certified game software providers whose titles are offered on bt999 may receive minimum necessary technical data (such as session identifiers) to operate game rounds. They do not receive your name, payment data, or CNIC details.
- Regulatory and Law Enforcement Authorities: bt999 will disclose personal data to competent authorities where required to do so by applicable law, court order, or regulatory direction.
- Fraud Prevention Networks: Where permitted by applicable law, bt999 may share data with licensed fraud prevention and responsible gaming networks to identify and prevent Player harm.
6. Cookies & Tracking Technologies
bt999 uses cookies and similar tracking technologies on its platform for the following purposes:
- Essential Cookies: Required for core platform functionality, including maintaining your bt999 login session, authentication state, and security tokens. These cannot be disabled without impairing platform use.
- Performance Cookies: Anonymised analytics that help bt999 understand how the platform is used, which pages are visited most frequently, and where technical errors occur. No personally identifiable data is included in these analytics.
- Preference Cookies: Store your language, display, and other platform preferences between sessions.
You may manage non-essential cookie settings through your browser settings. Note that disabling certain cookies may affect platform functionality. bt999 does not use third-party advertising cookies or behavioural profiling cookies for external advertising networks.
7. Data Retention
bt999 retains personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, subject to the following retention principles:
- Account data and transaction records are retained for a minimum of five (5) years from the date of the last transaction or Account closure, as required by applicable anti-money laundering regulations.
- KYC documentation is retained for the period required by applicable gaming and financial crime regulations, which may extend beyond Account closure.
- Customer support communications are retained for a minimum of two (2) years from the date of the communication.
- Technical and session data is retained for a maximum of twelve (12) months from collection, unless longer retention is required for security or fraud investigation purposes.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.
8. Data Security
bt999 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
- SSL/TLS encryption for all data transmitted between Players and the bt999 platform.
- Cryptographic hashing of account passwords. bt999 staff cannot access or retrieve your plain-text password.
- Two-factor authentication available to all Players via Account Settings > Security.
- Access controls limiting bt999 staff access to personal data on a strictly need-to-know basis.
- PCI-compliant handling of payment card data through certified third-party payment processors.
Despite these measures, no online platform can guarantee absolute security. Players are responsible for maintaining the security of their own bt999 login credentials and for notifying bt999 immediately if they suspect unauthorised access to their Account.
9. Your Rights
Subject to applicable law, you have the following rights in respect of your personal data held by bt999:
- Right of Access: The right to request a copy of the personal data bt999 holds about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
- Right to Erasure: The right to request deletion of your personal data, subject to regulatory retention obligations that may require bt999 to retain certain data beyond Account closure.
- Right to Restriction: The right to request that bt999 restrict processing of your personal data in certain circumstances.
- Right to Object: The right to object to processing of your personal data based on legitimate interests, including direct marketing.
- Right to Withdraw Consent: Where processing is based on consent (such as marketing communications), the right to withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, contact bt999 at the address provided in Section 12. bt999 aims to respond to all data rights requests within thirty (30) calendar days.
10. Children's Privacy
bt999 does not knowingly collect or process personal data from individuals under the age of 18. Registration on bt999 is strictly limited to adults aged 18 or older. If bt999 becomes aware that personal data has been collected from a person under 18, that data will be deleted promptly and the associated Account closed. If you believe a minor has registered on bt999, please contact us immediately at [email protected].
11. Changes to This Privacy Policy
bt999 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered Players via the email address or mobile number on file, or via a prominent notice on the bt999 platform, no less than fourteen (14) days before the updated policy takes effect. Continued use of bt999 after the effective date constitutes acceptance of the revised Privacy Policy.
12. Contact Us
For questions, concerns, or data rights requests relating to this Privacy Policy, please contact bt999 via:
- Email: [email protected] (plain text – not a clickable link)
- Live Chat: Available 24 hours a day, 7 days a week from your bt999 Account dashboard
bt999 aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them within thirty (30) calendar days of receipt.